Frequently Asked Questions

Everything you need to know before you buy

We have prepared answers to the most common questions about buying investment gold and silver, prices, tax, delivery and buyback. If you do not find what you are looking for, we are always here to help.

Call us: +420 704 051 051

Transparent prices

We publish our selling and buyback prices side by side.

Buyback guarantee

We will always buy your metals back from you.

Personal advice

We will help you choose, by phone or in person.

Didn't find your answer? We are happy to help. Get in touch by phone or e-mail.

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Buying and ordering

How do I buy investment gold or silver from you?

Buying is simple and works through our e-shop. You choose a product, add it to your cart and complete the order. If you are not sure what to choose, we are happy to advise you by phone or during a personal consultation and guide you through the whole process.

How is the price set and when is it binding?

Gold and silver prices follow the current development on global markets and therefore change throughout the day. The price shown with your order becomes binding only once we confirm the order, or once the price is fixed. We are happy to clarify the details – just contact us, or see our payment conditions.

Can I reserve a metal?

Reservation is possible by mutual agreement. As prices change, we recommend confirming any reservation individually – please contact us by phone or e-mail.

How can I pay?

We accept payment by bank transfer as standard. You can find the specific payment options and conditions on our payment conditions page. If anything is unclear, please do not hesitate to contact us.

Coins and bars

Is it better to buy coins or bars?

Both forms have their advantages. Bars usually carry a lower premium over the metal price, especially in larger weights, and suit a one-off investment of a larger amount. Coins are popular for easier dividing of an investment – you can sell only part of your holding. The right combination depends on your goals, so we are happy to help you choose.

Which manufacturers do your metals come from?

We offer products from renowned global refineries and mints. Every product meets the commonly recognised standards for investment metals.

How should I spread out my purchases?

Many investors buy gradually and in smaller amounts, spreading their purchases over time and reducing the impact of short-term price fluctuations. We are happy to discuss a specific approach with you during a consultation, based on your situation.

Tax and VAT

Is investment gold exempt from VAT?

Investment gold that meets the conditions set by law is exempt from VAT within both the European Union and the Czech Republic. We always state the relevant information with each product. For tax details specific to your situation, we recommend consulting a tax advisor.

How does VAT work for silver?

Unlike investment gold, investment silver is not exempt from VAT and is subject to the standard tax rate. The silver price shown on our website already includes VAT.

Delivery, collection and storage

How is my order delivered?

We deliver shipments safely and discreetly. You can find the specific delivery options, prices and conditions on our delivery and storage conditions page.

Can I collect my order in person?

Yes. Personal collection is possible at our address in Liberec by prior arrangement. Please arrange a time by phone or e-mail – we are happy to accommodate you.

How should I store gold and silver?

Physical metals should be kept in a safe place protected from damage and moisture. We cover storage options in more detail on our delivery and storage conditions page.

Buyback

Do you buy gold and silver back?

Yes. Buyback is an important part of our long-term relationship with clients. You can find the conditions and the process on our gold and silver buyback page.

At what price do you buy back?

The buyback price is based on the current market development. For maximum transparency we publish our selling and buyback prices side by side – you can find the current buyback prices with each product and on our gold and silver buyback page.

Consultations and other questions

Do you offer personal consultations?

Yes. We offer both phone and in-person consultations, during which we will help you choose and answer your questions. You can arrange a meeting by phone or e-mail.

How do I make a complaint?

In case of a complaint, please contact us by phone or e-mail and we will attend to it promptly. The procedure is governed by our terms and conditions.

Have a specific question?

We are happy to help you choose investment gold or silver. Get in touch – no pressure, with clear explanations.