Table of contents
1 Introductory provisions
These general terms and conditions ("GTC") regulate the rights and obligations between the company:
NUBIRO s.r.o.
Registered office: Široká 279/7, 460 07 Liberec 3 - Jeřáb, Czech Republic
Company ID: 10881239, VAT ID: CZ10881239
E-mail: info@nubiro.cz
Phone: +420 704 051 051
Web: https://nubiro.cz
(hereinafter referred to as the "Seller") and the buyer (the "Buyer") when concluding purchase contracts, in particular through the e-shop at https://nubiro.cz (the "E-shop").
The Buyer may be a Consumer or a Business Customer (see definitions below). By submitting an order, the Buyer confirms that they have read and agreed to these GTC.
2 Definitions
3 Brief summary for customers
4 Order and conclusion of the purchase contract
4.1 Methods of ordering
An order can be placed:
- through the E-shop,
- in person at the Seller's premises,
- in writing, by phone or e-mail.
4.2 Buyer's details
If the Buyer is a Business Customer, they are responsible for the accuracy of delivery and billing details and their consistency with information in public registers.
4.3 Nature of the order and cancellation
The order constitutes a proposal to conclude a purchase contract. The Buyer may cancel the order by notice to info@nubiro.cz no later than 24 hours after submission, provided that the purchase contract has not yet been concluded (e.g. by Price Fixing for Investment products).
4.4 Order authorisation
The Seller is entitled to request order authorisation from the Buyer (e.g. by e-mail/phone). If the Buyer does not authorise within a reasonable period, the Seller may reject the order.
4.5 Rejection of order
The Seller may reject an order in particular if:
- the goods are unavailable / orders exceed available stock,
- the details are clearly incorrect/incomplete,
- the Buyer has previously seriously breached obligations (e.g. unpaid orders, repeated non-collection),
- there has been an obvious error in the price or product description,
- there has been an extraordinary change in supplier prices or availability,
- for any other important reason.
The Seller will endeavour to inform the Buyer of the basic reason for rejection, but is not obliged to provide detailed justification in all cases.
4.6 Moment of contract conclusion
- Fixed-price products: the purchase contract is concluded upon order confirmation by the Seller (by e-mail / in the account).
- Investment products: the purchase contract is concluded at the moment of Price Fixing pursuant to Article 5.
4.7 Quantity restrictions
The Seller reserves the right to limit the quantity of products being purchased.
4.8 Informative nature of display
Products displayed in the E-shop are of an informative nature. By accepting these GTC, the parties exclude the application of Section 1732(2) of the Civil Code.
5 Price and Price Fixing (Investment products)
5.1 Nature of the price
The price of Investment products in the E-shop is indicative (valid at the moment of order creation). The final purchase price is determined only at Price Fixing.
5.2 Price Fixing process (NUBIRO practice)
The Buyer creates an order.
The Seller verifies availability and quantity with suppliers.
The Seller invites the Buyer to pay the Deposit (typically via a proforma invoice).
After the Deposit is credited, the Seller contacts the Buyer by phone and communicates the current price valid at that moment (based on the price of the investment metal and the currency exchange rate).
Upon telephone confirmation of the price by the Buyer, Price Fixing occurs and the purchase contract is concluded.
This procedure serves to eliminate price and currency risk in the period between the order and payment.
5.3 Price Fixing limits
The procedure under Article 5.2 is typically applied to orders:
| Order limit | Time of creation |
|---|---|
| above CZK 100,000 | during working hours |
| above CZK 40,000 | outside working hours |
The Seller reserves the right to apply this procedure also to orders of lower value if required by the market situation or the supplier.
5.4 Rejection of price
If the Buyer rejects the communicated price, the purchase contract is not concluded and the Deposit paid is returned to the Buyer in full, unless otherwise agreed.
5.5 Binding nature of Price Fixing
Price Fixing is binding and represents the moment of contract conclusion. After Price Fixing, the order cannot be unilaterally cancelled due to a change in the market price.
6 Payment terms
6.1 Payment methods
The Seller allows the following payment methods:
- Bank transfer to the Seller's bank account.
- Cash at the Seller's premises within the statutory limit (currently up to CZK 270,000, or the equivalent in foreign currency according to the current Czech National Bank exchange rate).
6.2 Cash on delivery
Cash on delivery is not available. The reason is the nature of investment products, whose price may change over time, and to prevent the price risk from being unfairly transferred solely to the Seller.
6.3 Moment of payment
For bank transfer payments, the purchase price is considered paid at the moment the full amount is credited to the Seller's account. For cash payments, at the moment the cash is received by the Seller.
6.4 Payment due date
Unless agreed otherwise, the Buyer is obliged to pay the price (or the Deposit) no later than 7 days from the request / issue of the proforma invoice. After expiry of this period, the order may be cancelled.
6.5 Tax document
The invoice issued by the Seller also serves as an accounting and tax document.
7 Buyer identification (AML)
7.1 Legal basis
As an obliged person, the Seller is required to act in accordance with Act No. 253/2008 Coll., on Selected Measures Against the Legitimisation of Proceeds of Crime and the Financing of Terrorism (the "AML Act"), as amended. This obligation applies to transactions with investment metals in cases stipulated by law.
7.2 When identification takes place
The Seller is entitled and obliged to carry out identification of the Buyer in particular in the following situations:
- for cash transactions or a series of transactions worth EUR 10,000 or more (or the equivalent in another currency),
- for any transaction giving rise to suspicion of legitimisation of proceeds of crime or financing of terrorism, regardless of the amount,
- for transactions where required by the Seller's internal AML procedures,
- in other cases stipulated by the AML Act.
7.3 Documents the Seller may require
For the purpose of fulfilling the identification obligation, the Seller is entitled to require from the Buyer in particular:
- natural person: a valid identity document (ID card or passport), and where appropriate, proof of permanent residence,
- legal entity or business: documentation of the existence of the legal entity (extract from the Commercial Register or another public register), identification of the beneficial owner within the meaning of the AML Act, and other documents as appropriate to the nature of the transaction,
- in justified cases, also proof of the origin of funds or acquisition document for goods being bought back.
7.4 Identification process
Identification typically takes place:
- in person at the Seller's premises – by inspection of the identity document,
- remotely – by sending a copy of the identity document by e-mail or through another verified channel.
The Seller is entitled to make a copy of the documents presented and to process identification data in accordance with the law and the Privacy Policy available at nubiro.cz.
7.5 Consequences of failure to provide identification
If the Buyer fails to provide the required identification or cooperation within a reasonable period, the Seller is entitled to:
- refuse to conclude the purchase contract or not process the order,
- suspend performance of a contract already concluded until identification is properly carried out,
- withdraw from the contract if identification cannot be carried out even within a substitute period.
The Seller is not liable for any damage incurred by the Buyer as a result of refusal or suspension of performance due to failure to fulfil the identification obligation.
8 Delivery and receipt of goods
8.1 General
The Seller delivers the goods without undue delay after all contractual conditions have been met, in particular after Price Fixing (for Investment products) and after full payment of the purchase price.
8.2 Delivery time
The Buyer acknowledges that the availability of investment products depends on the market and the supply chain. The delivery time may in some cases be several weeks or months, exceptionally up to 90 days. The Seller does not guarantee a specific delivery date unless expressly agreed in writing.
8.3 Delivery methods
- Personal pickup at the Seller's premises (we recommend arranging in advance).
- Transport to the Buyer's address via a delivery service.
8.4 Insurance and shipping method
Shipments are sent in a manner appropriate to their high value (typically as an insured parcel covering the full value of the goods), unless agreed otherwise.
8.5 Non-collection / cooperation
If the Buyer does not receive the parcel, they are obliged to inform the Seller of this fact without undue delay. If the Buyer does not collect the parcel or does not provide the necessary cooperation, the Seller may proceed in accordance with these GTC, including claiming a storage fee.
9 Complaints and liability for defects
Rights arising from defective performance are governed by the Civil Code. The complaints procedure is described on the website in the Complaints section.
For Investment products, the Buyer acknowledges that damage to packaging, capsules, certificates or other elements may affect the buyback price and/or the possibility of buyback.
10 Withdrawal from the contract (Consumer)
10.1 General
A Consumer generally has the right to withdraw from a contract concluded at a distance within 14 days, unless the law provides otherwise.
10.2 Exception – Investment products
The Consumer acknowledges that pursuant to Section 1837 of the Civil Code, withdrawal from a contract whose subject is the supply of goods whose price depends on financial market fluctuations beyond the Seller's control may be excluded. For Investment products, the Consumer therefore generally does not have the right to withdraw after Price Fixing.
10.3 Fixed-price products – withdrawal procedure
For Fixed-price products, the Consumer may withdraw from a contract concluded at a distance without giving a reason within 14 days of receipt of the goods, unless another statutory exception applies.
Withdrawal procedure:
The Consumer notifies withdrawal from the contract in writing – by e-mail to info@nubiro.cz or by post to NUBIRO s.r.o., Široká 279/7, 460 07 Liberec 3 - Jeřáb, Czech Republic. The notice must include the order number and the bank account number for refunding the payment.
The Consumer shall return the goods to the premises address no later than 14 days from notifying the withdrawal. Costs of returning the goods are handled individually depending on the circumstances of the case – the Seller will specify them in the confirmation of receipt of the withdrawal.
The goods must be returned undamaged, in the original packaging including all accessories, certificates and documentation. The Consumer is responsible for any reduction in the value of the goods caused by handling the goods in a manner other than that necessary to familiarise themselves with the nature and properties of the goods.
The Seller will refund the paid purchase price to the Consumer no later than 30 days from receipt of the returned goods, by bank transfer to the bank account specified in the withdrawal notice.
10A Storage fee (uncollected orders)
Entitlement to storage fee: If the Buyer does not collect the ordered goods within 30 days from the day they were notified by the Seller of their readiness for collection or dispatch, the Seller is entitled to charge a storage fee.
| Storage fee rate | Minimum amount |
|---|---|
| 0.5 % of the value of stored goods for each commenced month |
CZK 100 per month |
Purpose of the storage fee: The storage fee serves to cover costs particularly relating to physical protection of goods, records and inventory, insurance and security measures.
The Seller is not obliged to release the goods until the storage fee has been paid in full.
11 Product buyback
The Seller has long provided its clients with the option of buyback of investment products, thereby creating a high degree of liquidity and certainty for customers. Buyback is governed by current market conditions, the condition and authenticity of the product, and the operational capabilities of the Seller.
Products purchased from the Seller are routinely bought back, unless there are exceptional circumstances (e.g. damage, tampering with packaging, unverifiable origin). This buyback policy represents practical certainty for customers, not an absolute legal guarantee.
For products purchased from another seller, the buyback price may be determined individually.
The Seller does not buy back in particular:
- × gold jewellery, gold teeth, scrap gold, fragments of gold coins,
- × gold coins with purity below 900/1000,
- × raw gold in any form.
12 Personal data protection
The processing of personal data is carried out in accordance with the GDPR and relevant legislation. Details are set out in the Privacy Policy document. The Seller transfers to carriers only the data necessary for delivery.
13 Out-of-court dispute resolution
The parties will endeavour to resolve disputes amicably. The Consumer has the right to out-of-court resolution of consumer disputes at the Czech Trade Inspection Authority (ČOI):
14 Final provisions
14.1 Governing law
Legal relations are governed by the laws of the Czech Republic, in particular the Civil Code.
14.2 Changes to the GTC
The Seller is entitled to amend the GTC. The new version takes effect no earlier than 30 days after publication, unless a later date is specified. Changes that are to the detriment of the Consumer apply only to contracts concluded after the new version takes effect.
14.3 Availability
The GTC are published on www.nubiro.cz and are also available at the Seller's premises.
14.4 Effectiveness
These GTC take effect on the date of their publication.
NUBIRO® Team
Note on translation: This English version of the General Terms and Conditions is provided for the convenience of international customers. In case of any discrepancy or interpretation question, the Czech version shall prevail, as it represents the legally binding text under Czech law.
Contacts
NUBIRO s.r.o.
Široká 279/7
460 07 Liberec 3 - Jeřáb
Czech Republic
Company ID: 10881239 | VAT ID: CZ10881239
Opening hours
Monday – Friday
8:00 – 16:00
We recommend arranging an appointment by phone in advance.