NUBIRO s.r.o. – investment gold and silver
In effect from: 1 February 2026
1. INTRODUCTORY PROVISIONS
These General Terms and Conditions ("GTC") govern the rights and obligations between the company:
NUBIRO s.r.o.
Registered address: České mládeže 1096, 460 06 Liberec 6, Czech Republic
Company ID: 10881239, VAT ID: CZ10881239
E-mail: info@nubiro.cz
Tel.: +420 487 989 050 / +420 704 051 051
Web: https://nubiro.cz
(hereinafter referred to as the "Seller") and the buyer ("Buyer") in the conclusion of purchase contracts, primarily through the e-shop at https://nubiro.cz ("E-shop").
The Buyer may be a Consumer or a Business Customer (see definitions below). By submitting an order, the Buyer confirms that they have read and agree to these GTC.
2. DEFINITIONS
- Investment Products: investment gold, investment silver and other products whose price is continuously updated in line with market conditions.
- Fixed-Price Products: all products in the E-shop with the exception of Investment Products.
- Price Fixation: the moment at which the final purchase price of Investment Products is determined in accordance with Article 5.
- Deposit: an amount paid in advance upon the Seller's request (typically via a pro forma invoice).
- Consumer: a natural person acting outside the scope of their business or trade.
- Business Customer: a person acting within the scope of their commercial or business activity.
- Civil Code: Act No. 89/2012 Coll., the Civil Code, as amended.
3. BRIEF SUMMARY FOR CUSTOMERS
- For Investment Products, the price displayed in the E-shop is indicative only. The final price is established only upon Price Fixation.
- Price Fixation for orders exceeding 100,000 CZK during business hours and 40,000 CZK outside business hours takes place after the Deposit has been credited and subsequent telephone confirmation of the price.
- Cash on delivery is not available.
- Delivery depends on availability from manufacturers and suppliers; for some products, availability may take longer (exceptionally up to 90 days).
- For goods whose price depends on market fluctuations, the Consumer's right of withdrawal may be restricted under Section 1837 of the Civil Code (see Article 10).
4. ORDER AND CONCLUSION OF THE PURCHASE CONTRACT
4.1 Ways to Order
An order may be placed:
- through the E-shop,
- in person at the Seller's branch,
- in writing, by telephone or by e-mail.
4.2 Buyer's Details
If the Buyer is a Business Customer, they are responsible for the accuracy of delivery and billing details and their compliance with publicly available register data.
4.3 Nature of Order and Cancellation
An order constitutes a proposal to enter into a purchase contract. The Buyer may cancel an order by notifying the Seller at info@nubiro.cz no later than 24 hours after submission, provided that a purchase contract has not yet been concluded (e.g. by Price Fixation for Investment Products).
4.4 Order Authorisation
The Seller is entitled to request the Buyer to authorise their order (e.g. by e-mail or telephone). If the Buyer fails to complete authorisation within a reasonable time, the Seller may reject the order.
4.5 Order Rejection
The Seller may reject an order in particular if:
- the goods are unavailable or demand exceeds available stock,
- the details provided are clearly incorrect or incomplete,
- the Buyer has previously committed a serious breach of obligations (e.g. unpaid orders, repeated failure to collect),
- there is an obvious error in the price or description of the goods,
- an extraordinary change in supplier prices or availability has occurred,
- there is another important reason.
The Seller will endeavour to communicate the basic reason for rejection to the Buyer but is not obliged to provide detailed justification in all cases.
4.6 Moment of Contract Conclusion
- Fixed-Price Products: the purchase contract is concluded upon the Seller's confirmation of the order (by e-mail or in the customer account).
- Investment Products: the purchase contract is concluded at the moment of Price Fixation pursuant to Article 5.
4.7 Quantity Restrictions
The Seller reserves the right to limit the quantity of products purchased.
4.8 Informative Nature of Listings
Products listed in the E-shop are for informational purposes only. By accepting these GTC, the parties exclude the application of Section 1732(2) of the Civil Code.
5. PRICE AND PRICE FIXATION (INVESTMENT PRODUCTS)
5.1 Nature of Price
The price of Investment Products displayed in the E-shop is indicative only (valid at the time the order is created). The final purchase price is established only upon Price Fixation.
5.2 Price Fixation Process (NUBIRO Practice)
- The Buyer places an order.
- The Seller verifies availability and quantity with suppliers.
- The Seller requests the Buyer to pay the Deposit (typically via a pro forma invoice).
- Once the Deposit has been credited, the Seller contacts the Buyer by telephone and communicates the current price valid at that moment (based on the precious metal price and exchange rate).
- Upon the Buyer's telephone confirmation of the price, Price Fixation occurs and the purchase contract is concluded.
This process serves to eliminate pricing and currency risk during the period between order placement and payment.
5.3 Thresholds for Price Fixation
The process described in Article 5.2 applies as standard in particular for orders:
- exceeding 100,000 CZK, if the order is placed during business hours,
- exceeding 40,000 CZK, if the order is placed outside business hours.
The Seller reserves the right to apply this process to orders of lower value if required by market or supplier conditions.
5.4 Rejection of Price
If the Buyer declines the communicated price, no purchase contract is concluded and the paid Deposit is returned to the Buyer in full, unless otherwise agreed.
5.5 Binding Nature of Price Fixation
Price Fixation is binding and constitutes the moment of conclusion of the purchase contract. Following Price Fixation, the order cannot be unilaterally cancelled due to a change in market price.
6. PAYMENT TERMS
6.1 Payment Methods
The Seller offers the following payment methods:
- Bank transfer to the Seller's bank account.
- Cash at the Seller's premises up to the statutory limit (currently 270,000 CZK, or the equivalent in foreign currency at the current CNB exchange rate).
6.2 Cash on Delivery
Cash on delivery is not available. This is due to the nature of investment products, whose price may change over time, and to prevent an unbalanced transfer of pricing risk solely onto the Seller.
6.3 Payment Moment
For bank transfers, the purchase price is considered paid at the moment the full amount is credited to the Seller's account. For cash payments, at the moment the Seller receives the cash.
6.4 Payment Deadline
Unless otherwise agreed, the Buyer is required to pay the price (or Deposit) within 7 days of the Seller's request or issuance of the pro forma invoice. If the deadline passes without payment, the order may be cancelled.
6.5 Tax Document
The invoice issued by the Seller also serves as an accounting and tax document.
7. BUYER IDENTIFICATION (AML)
7.1 Legal Basis
As an obliged entity, the Seller is required to comply with Act No. 253/2008 Coll., on Certain Measures against the Legalisation of the Proceeds of Crime and Terrorist Financing (the "AML Act"), as amended. This obligation applies to transactions involving investment metals in cases stipulated by law.
7.2 When Identification Takes Place
The Seller is entitled and obliged to identify the Buyer in particular in the following situations:
- for a cash transaction or series of transactions with a value of EUR 10,000 or more (or the equivalent in another currency),
- for any transaction where there is suspicion of money laundering or terrorist financing, regardless of the amount involved,
- for transactions where required by the Seller's internal AML procedures,
- in other cases stipulated by the AML Act.
7.3 Documents the Seller May Request
For the purpose of fulfilling identification obligations, the Seller is entitled to request from the Buyer in particular:
- natural person: a valid identity document (national ID card or passport), and where applicable, proof of permanent address,
- legal entity or business customer: proof of the legal entity's existence (extract from the commercial register or another public register), identification of the beneficial owner within the meaning of the AML Act, and further documents as required by the nature of the transaction,
- in justified cases, also proof of the origin of funds or a document confirming the acquisition of goods being sold back.
7.4 Identification Process
Identification is carried out as a rule:
- in person at the Seller's premises – by inspection of the identity document,
- remotely – by sending a copy of the identity document by e-mail or through another verified channel.
The Seller is entitled to make a copy of the submitted documents and to process identification data in accordance with applicable law and the Privacy Policy available at nubiro.cz.
7.5 Consequences of Failing to Provide Identification
If the Buyer fails to provide the required identification or cooperation within a reasonable time, the Seller is entitled to:
- refuse to conclude the purchase contract or decline to process the order,
- suspend fulfilment of an already concluded contract until identification has been duly completed,
- withdraw from the contract if identification cannot be completed within an extended deadline.
The Seller bears no liability for any damage incurred by the Buyer as a result of a refusal or suspension of fulfilment due to failure to fulfil the identification obligation.
8. DELIVERY AND ACCEPTANCE OF GOODS
8.1 General
The Seller delivers goods without undue delay once all contractual conditions have been met, in particular after Price Fixation (for Investment Products) and full payment of the purchase price.
8.2 Delivery Timeframe
The Buyer acknowledges that the availability of investment products depends on market conditions and the supply chain. Delivery may in some cases take several weeks or months, exceptionally up to 90 days. The Seller does not guarantee a specific delivery date unless expressly agreed in writing.
8.3 Delivery Methods
- Personal collection at the Seller's premises (prior arrangement is recommended).
- Shipping to the Buyer's address via a courier service.
8.4 Insurance and Dispatch Method
Parcels are dispatched in a manner appropriate to their high value (typically as a fully insured shipment), unless otherwise agreed.
8.5 Non-Collection / Cooperation
If the Buyer does not receive their parcel, they are required to notify the Seller without undue delay. If the Buyer fails to collect the goods or to provide necessary cooperation, the Seller may proceed in accordance with these GTC, including charging a storage fee.
9. COMPLAINTS AND LIABILITY FOR DEFECTS
Rights arising from defective performance are governed by the Civil Code. The complaints process is described on the website in the Complaints section.
For Investment Products, the Buyer acknowledges that damage to the packaging, capsule, certificate or other elements may affect the buyback price and/or the possibility of resale.
10. RIGHT OF WITHDRAWAL (CONSUMER)
10.1 General
A Consumer generally has the right to withdraw from a contract concluded remotely within 14 days, unless an exception applies under law.
10.2 Exception – Investment Products
The Consumer acknowledges that pursuant to Section 1837 of the Civil Code, the right of withdrawal may be excluded for contracts involving the supply of goods whose price depends on fluctuations in financial markets beyond the Seller's control. For Investment Products, the Consumer therefore generally has no right of withdrawal following Price Fixation.
10.3 Fixed-Price Products – Withdrawal Procedure
For Fixed-Price Products, the Consumer may withdraw from a contract concluded remotely without giving a reason within 14 days of receiving the goods, unless another statutory exception applies.
Withdrawal procedure:
1. Notice of Withdrawal
The Consumer must notify the Seller of their withdrawal in writing – by e-mail to
info@nubiro.cz or by post to NUBIRO s.r.o.,
České mládeže 1096, 460 06 Liberec 6, Czech Republic. The notice must include the
order number and bank account details for the refund.
2. Return of Goods
The Consumer must return the goods to the Seller's address within 14 days
of the notice of withdrawal. The costs of return shipping will be determined
individually based on the circumstances – the Seller will confirm these in the
acknowledgement of withdrawal.
3. Condition of Returned Goods
Goods must be returned undamaged, in their original packaging, together with all
accessories, certificates and documentation. The Consumer is liable for any diminution
in value of the goods resulting from handling beyond what is necessary to assess the
nature and characteristics of the goods.
4. Refund
The Seller will refund the purchase price to the Consumer no later than 30 days
after receiving the returned goods, by bank transfer to the account specified
in the notice of withdrawal.
10A. STORAGE FEE (UNCOLLECTED ORDERS)
When the storage fee applies: If the Buyer fails to collect the ordered goods within 30 days of being notified by the Seller that the goods are ready for collection or dispatch, the Seller becomes entitled to charge a storage fee.
Amount: The storage fee is 0.5% of the value of the stored goods per commenced month, with a minimum charge of 100 CZK per month.
Purpose: The storage fee covers costs related in particular to the physical protection of goods, record-keeping and inventory management, insurance and security measures.
The Seller is not obliged to release the goods until the storage fee has been paid in full.
11. PRODUCT BUYBACK
The Seller has long provided clients with the option to sell their investment products back, offering customers a high degree of liquidity and security. Buyback is subject to current market conditions, the condition and authenticity of the product, and the Seller's operational capacity.
Products purchased from the Seller are routinely bought back, unless exceptional circumstances apply (e.g. damage, interference with packaging, unverifiable origin). This buyback policy represents a practical assurance for customers, not an absolute legal guarantee.
For products purchased from another seller, the buyback price may be determined on an individual basis.
The Seller does not buy back in particular:
- gold jewellery, dental gold, scrap gold, fragments of gold coins,
- gold coins with a fineness below 900/1000,
- raw gold in any form.
12. PERSONAL DATA PROTECTION
Personal data is processed in accordance with the GDPR and applicable legislation. Full details are set out in the Privacy Policy. The Seller shares personal data with carriers only to the extent necessary for delivery.
13. OUT-OF-COURT DISPUTE RESOLUTION
The parties will endeavour to resolve any disputes amicably. Consumers have the right to seek out-of-court resolution of consumer disputes through the Czech Trade Inspection Authority (ČOI): www.coi.cz.
14. FINAL PROVISIONS
14.1 Governing Law
Legal relations are governed by the law of the Czech Republic, in particular the Civil Code.
14.2 Amendments to GTC
The Seller is entitled to amend these GTC. A new version takes effect no earlier than 30 days after publication, unless a later date is specified. Amendments unfavourable to the Consumer apply only to contracts concluded after the new version comes into effect.
14.3 Availability
These GTC are published at www.nubiro.cz and are also available at the Seller's premises.
14.4 Effectivity
These GTC take effect on the date of publication.
The NUBIRO® Team
Contact
Address: Traficon Business Center, České mládeže 1096,
460 06 Liberec 6, Czech Republic
Phone: +420 487 989 050 /
+420 704 051 051
E-mail: info@nubiro.cz
Web: nubiro.cz
We recommend arranging an appointment by phone in advance.